Customer Success & Inquiry Coordinator

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MOF: 3320074

Do you thrive on keeping customers happy and ensuring orders run smoothly? Are you a master of communication and organization? If so, we'd love for you to join our team as a Customer Success & Order Coordinator!

In this role, you'll wear many hats, playing a vital part in every stage of the customer journey. You'll be the friendly voice guiding customers from initial inquiries to satisfied deliveries, all while ensuring smooth communication and accurate invoicing.

Your Responsibilities:

Part 1: Customer Care & Proposals

  • Take detailed notes during customer calls and email interactions.
  • Craft compelling proposals tailored to each customer's needs.
  • Maintain clear and consistent communication with clients throughout the sales process.
  • Forward order information to the accounting team for invoicing.

Part 2: IT Team Support & Order Fulfillment

  • Process purchase requests from the IT team for necessary supplies.
  • Manage incoming deliveries and ensure products arrive on time and undamaged.
  • Communicate with customers regarding their deliveries and address any concerns.
  • Forward invoicing information to the accounting team.

Part 3: E-commerce Guru

  • Respond to inquiries from customers placing orders on our website.
  • Offer exceptional customer service and troubleshoot any issues.
  • Coordinate order fulfillment and keep customers informed throughout the process.

Part 4: Customer Satisfaction Champion

  • Go the extra mile to ensure customer satisfaction at every touchpoint.
  • Proactively anticipate customer needs and offer solutions.
  • Identify and resolve any customer concerns in a timely and professional manner.
  • Coordinate with relevant teams to ensure customer needs are met.

Who You Are:

  • You're a natural communicator with excellent written and verbal skills.
  • You possess strong organizational skills and thrive in a fast-paced environment.
  • You're a problem-solver who enjoys exceeding customer expectations.
  • You're comfortable juggling multiple tasks and switching gears quickly.
  • You're tech-savvy and comfortable using various online platforms.

Bonus Points:

  • Experience in customer service, sales, or order fulfillment.
  • Proficiency in CRM or project management software.
  • Bilingual in English and another language.

If you're passionate about delivering outstanding customer service and ensuring every order runs like clockwork, we want to hear from you! Join our team and become the bridge between satisfied customers and seamless orders.

We offer a competitive salary and benefits package, along with the opportunity to work in a dynamic and supportive environment. Ready to make a difference? Apply today!



Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise

Responsibilities

  • Part 1: Customer Care & Proposals
  • Part 2: IT Team Support & Order Fulfillment
  • Part 3: E-commerce Guru
  • Part 4: Customer Satisfaction Champion

Must Have

  • A natural communicator with excellent written and verbal skills.
  • Possess strong organizational skills and thrive in a fast-paced environment.
  • A Problem-solver who enjoys exceeding customer expectations.
  • You're comfortable juggling multiple tasks and switching gears quickly.
  • You're tech-savvy and comfortable using various online platforms.

Nice to have

  • Experience in customer service, sales, or order fulfillment.
  • Proficiency in CRM or project management software.
  • Ability to work on task management system
  • Bilingual in English and another language.
  • Google Adwords experience

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

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What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.